About Us:

‍CUE is the industry leader in real fan engagement for sports and live entertainment. Our technology powers iconic moments on the world’s biggest stages—from professional sports leagues and global sports teams to International music tours, festivals, championships, and major international events.

We are growing our International Client Success team to support clients across regions, languages, time zones, and cultures! This role will help us build lasting partnerships, ensure smooth activations, and deliver exceptional experiences to fans and brands around the world!  

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The Role:

In this role, you will work with clients across different countries and time zones, guiding them from onboarding through activation and renewal. You will serve as their go-to resource for product education, coordination, troubleshooting, analytics, and strategic recommendations for fan engagement success. You’ll engage clients via email, video, and WhatsApp.

You’ll also collaborate internally with our sales, product, and activation teams to ensure every client receives proactive, thoughtful, and reliable support. This is a remote role, but reliability, responsiveness, and presence are essential, especially when coordinating international activations.

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Traits of this role:

• Genuine care and a client-first mindset
• Strong written and verbal communication (English required; additional languages a plus)
• Technical literacy and ability to learn our platform
• High attention to detail
• Proactive problem solver
• Organized and skilled at prioritizing
• Collaborative across teams and functions
• Adaptable to changing needs and global time zones
• Lives out our core values daily

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Key Responsibilities:

• Serve as the trusted point of contact for our international clients
• Lead onboarding sessions, demos, and support
• Provide timely responses across email, chat, WhatsApp, and Teams.
• Troubleshoot and resolve user issues or technical challenges
• Track client timelines and monitor live activation deliverables
• Submit feature requests and bugs to internal teams
• Provide analytics and performance reports at key campaign milestones
• Maintain detailed and accurate communication records in HubSpot
• Share client insights with Sales, Product, and Leadership
• Support coverage for teammates when needed
• Contribute to refining knowledge base and resource documents

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Qualifications:

• 2–3 years in client experience, customer success, account support, or live event operations
• Experience serving clients across different countries, time zones, or regions strongly preferred
• Excellent written and verbal communication (English required)
• Additional languages are a strong plus (Spanish, French, German, Arabic, etc.)
• Familiarity with CRM tools (HubSpot preferred)
• Experience with project management or collaboration platforms (Teams, Azure, Slack)
• Understanding of sports, music, live events, or fan engagement is a plus
• Bachelor’s degree or equivalent experience

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Why Join CUE:

• We’re on the cutting edge of innovation for live entertainment.
• Work remotely with a competitive salary plus commission.
• Be part of a forward-thinking, innovative startup with roots in Comcast Lift Labs, T-Mobile Accelerator, and Mass Challenge.
• Work with some of the biggest sports teams & organisations in the world
• Opportunities for professional growth and development.
• Inclusive and dynamic company culture.
• Opportunities to attend major Sporting events